New JRA Service Provides Dedicated Agent to Handle Calls and More!

Imagine if your junk removal business had a full-time assistant dedicated to answering customer inquiries and making sure your office ran smoothly. Now, imagine if that employee was professionally trained at booking junk removal jobs and you didn’t have to do any of the hiring or training yourself. That’s exactly what JRA’s new Junk Removal Virtual Assistant Service can offer you!

As a Virtual Assistant client, you gain a full-time customer service and booking agent to answer your incoming calls and provide administrative services that your business needs. Virtual Assistant agents work for a single junk removal business and become an integral member of the team. They’ll know you, your brand, and your business better than the back of their own hand! The reviews we have coming in for this new service are outstanding!

Virtual Assistant Rebekah is called a "godsend" by her junk removal client
Virtual Assistant Rebekah

“Rebekah is a Godsend. She is friendly, attentive, and easy to work with. She has exceeded our expectations in every way. We can’t remember how we succeeded without her. We’ve nicknamed her “Rock Star Rebekah.”

– JRA Virtual Assistant Client

With the Junk Removal Virtual Assistant service, you get all the benefits of a full-time assistant without any of the management stress or headaches. JRA will do all the hiring, phone-skills training, and quality assurance to make sure your dedicated agent never misses a lead and keeps those close rates high. 

How it Works

Once you sign up for the service, we will do all of the hiring for you. Tell us what you are looking for and we will match you with an agent that fits your business. Your agent will go through a rigorous four-week training to learn our proven strategy for answering inquiries and booking junk removal jobs. Then, about a week before your Virtual Assistant goes “live,” you will meet your agent to go over all the things that make your business unique and are important to you. By doing this, we can make certain that they represent your brand and follow your business workflows to a tee. And, because your dedicated agent will be working for you and you alone, they can book jobs using the online scheduling service of your choice.

More than Just Phone Calls

How your agent allocates their time is up to you! In addition to providing outstanding professional phone service, dedicated agents can also respond to all lead-generating correspondences. This includes emails and inquiries on sites like Home Advisor, Yelp, and Angie’s List. Plus, agents can be trained to handle your business’ administrative responsibilities. They can send invoices, take payments over the phone, write thank you notes to clients, or request reviews from past clients. They can even learn light dispatching skills to move scheduled junk removal appointments around as needed.

Cost of Service

There is a one-time setup fee to hire and train your agent. Afterward, you will pay an hourly rate that is billed on a weekly basis and varies depending on your agent and the skills you require. The number of hours your agent works per week is up to you. You can sign up for service Monday – Friday, or Monday – Saturday for 30, 40, or 50 hours per week.

Back Up Service

Your agent can handle many tasks for you and it’s inevitable that at some point they are going to be tied up on the phone when another call comes in. With the Contact Center Back Up Service, those calls can roll over to our team of trained agents. And, there is NO MONTHLY CHARGE when you combine the Contact Center with Virtual Assistant services. You will only be charged when one of our Contact Center agents books an appointment.

Ready for Your Virtual Assistant?

Reach out to JRA today to claim your free Virtual Assistant/Dedicated Service consultation or give us a call at 919-568-5285.